2019 Student Agreement

6. Refunds, Student Complaints

In the unlikely event a class is cancelled by CharterQuest, you will be notified as soon as possible. If all learning material previously issued is returned in its original condition, a FULL credit/refund will be issued. You will also have the option to switch from our Classroom Tuition and/or or Exam Preps Package to Home Study and claim a credit/refund for the difference.

No refunds for cancelled exams before or after exam entry session is closed or for any reason once CharterQuest has already incurred a cost to secure exam vouchers necessary to secure a candidate’s exam. This will result in forfeiture of the total exam fees.

The only other instance in which we provide for a refund is in the unlikely event in which we may have provided tuition services that materially falls below our promised quality standards. The student in this instance, agrees to co-operate with all the investigations leading to such refund by inter alia, fully completing our customer complaints form and adhering to our procedures for dealing with customer complaints as published on our website (DOWNLOAD COMPLAINT FORM). All refunds relating to combo discounts/bundled modules will result in forfeiture of ALL discounts allocated, including for modules already taken and subject to admin charges of 50% before taking account of books, study materials and e-access already granted. All refunds however arising will only be made into the same bank account from which payment was received and processed mainly as part of our regular month-end payments.


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